Q&A
General Questions :
Who is Neas Paris?
- Neas Paris is an independent eyewear brand based in Paris, dedicated to revolutionizing the fashion world with unique and innovative sunglasses for every occasion.
How can I contact Neas Paris customer service?
- You can contact our customer service team via email at support@neasparis.com or through our contact form on the website.
Orders and Shipping
What are the delivery times?
- Delivery times vary depending on your location. Typically, orders within France are delivered within 3-5 business days, and international orders take 7-14 business days.
Do you ship internationally?
- Yes, we offer international shipping to many countries. Shipping costs and times will be calculated at checkout.
What are the shipping costs?
- Shipping costs depend on your location and the shipping method chosen. The exact cost will be displayed at checkout.
Can I track my order?
- Yes, once your order is shipped, you will receive a tracking number via email to follow your package's progress.
Returns and Exchanges
What is your return policy?
- We offer a 14-days return policy for unused and undamaged products in their original packaging. Please contact customer service to initiate a return.
How do I return or exchange an item?
- To return or exchange an item, contact our customer service team for instructions. You will need to provide your order number and reason for return or exchange.
Who pays for return shipping?
- Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
How long does it take to process a return?
- Returns are typically processed within 5-7 business days after we receive the returned item. Refunds will be issued to the original payment method.
Products and Care
Do you offer polarized lenses?
- Some of our sunglasses come with polarized lenses. Please check the product details to see if this feature is available.
Are your sunglasses suitable for prescription lenses?
- Our sunglasses are designed for fashion purposes and are not suitable for prescription lenses.
Payment
What payment methods do you accept?
- We accept major credit cards, PayPal, and other secure payment methods as displayed at checkout.
Is it safe to order online from your site?
- Yes, our website uses SSL encryption to protect your personal and payment information.
Specifications and Availability
What if the product I want is out of stock?
- If a product is out of stock, you can sign up for email notifications to be alerted when it becomes available again.